Signing up is easy! Simply create an account by opening rewards panel and tap join now button. Enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases.

You also earn points for sharing with friends, following us on social media, leaving product reviews, and are even gifted with bonus points just for having a birthday! In addition to earning points, members have the chance to earn free shipping and get exclusive access to coupons, launches, promotions, giveaways, and more. You can view the full list of perks on our rewards page.

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards panel here.

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!

Exchanging your points for great rewards couldn't be easier! Simply visit the Skin Gym Rewards panel to view all of our great reward options and click the ' Ways to Redeem' button to redeem your chosen reward.

For starters- each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or like us on Facebook. Access all the ways to earn under the ways to earn on the rewards panel.

Not at this time, you will not be able to earn or apply rewards points toward purchases in-store. We are working to link our stores with our online site in the future.

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded to your credit card and the $10 reward credit will be deposited back into your rewards account.

If you do not make a purchase or earn points for a period of 6 months, you will be considered a dormant user, and your points and rewards will return to zero. If we ever decide to end the rewards program, your points and perks will expire with the program. We also reserve the right to terminate any person’s rewards membership if we believe you are violating our Terms and Condition, reselling products, exploiting the program, making excessive returns, engaging in fraud, abuse of privileges, or inappropriate behavior that seeks to manipulate the rewards program, or for any other reason we deem necessary based on our sole discretion. If your account is terminated by you or us, or you opt out of the rewards program, you will lose any unused rewards as well as all points that have not been redeemed.

Your redeemed reward will expire after 6 months after being issued.

Your VIP tier is determined by the amount of point earned in a calendar year. To reach:

Insider - you must earn 0+ Glow Points
Loyalist - you must earn 750+ Glow Points
VIP - you must earn 2000+ Glow Points

Once you qualify, you will instantly move up and have access to that tier's perks through the rest of the current calendar year as well as the following calendar year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

When you are signed into our rewards panel, your current tier will be displayed and the amount of points to achieve to reach a new tier level.

When your total points cross a tier threshold you will receive an email welcoming you into the new tier.

You must continue to earn points to remain in your tier. Whatever tier you achieve in a calendar year (ex. Jan 1, 2024 –Dec 31, 2024), you keep for the following year.For instance, if you earned enough points in 2024 and achieve VIP Tier, you stay in that tier through 2025. At the start of 2025, you will keep your earned tier and perks, however, your VIP tier will be recalculated based on the points that you earned in that calendar year to re-qualify for your gold tier in 2026.

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at hello@skingyco.com to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

Try to refresh your browser.
Try to log out and then back in to your account.
Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate you can contact our team at hello@skingyco.com and they will look into the issue for you.

Add your birthday under ways to earn points on the Skin Gym Rewards panel. On your birthday we will send you a 1000 Glow points to redeem rewards & shop!

 *Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.

If you have enough points to redeem a reward. You can redeem your reward at checkout, click view rewards and choose the amount you would like to apply.