LOYALTY PROGRAM
Joining is easy! Sign up for an account on our website, and you'll automatically become part of our loyalty program.
Earn points every time you shop, follow us on social media, or refer friends to Skin Gym. Check your account for a full list of earning opportunities.
Redeem your points for exclusive discounts at checkout. Simply log in, select your rewards, and apply them to your order.
Yes, points expire after 6 months of inactivity on your account, so be sure to redeem them before then.
SUBSCRIPTION
A Skin Gym Subscription offers an effortless way to replenish your favorite skincare essentials on a regular schedule—save 10% and enjoy perks like free shipping.
- 10% off every subscription order
- Free standard shipping (U.S. only)
- Flexible delivery options
- Easy management from your Skin Gym account
- Cancel any time
The subscription discount and free shipping apply to skincare and replenishable items only.
You can choose the delivery frequency that works best for you:
- Every 2 weeks
- Every 4 weeks
- Every 6 weeks
- Every 8 weeks
Yes! You can:
- Pause, skip, or cancel at any time
- Make changes from your Skin Gym account page
- Cancel individual products without affecting your full subscription
No problem. Just make sure to make any changes at least 48 hours before your next scheduled shipment to avoid being charged.
Subscription discounts cannot be combined with other promotions or discount codes.
This program is currently available to customers in the U.S. only.
Skin Gym reserves the right to modify or cancel the subscription program at any time. You’ll be notified of any major changes in advance.
SHIPPING EXPECTATIONS
Orders typically process within 2-3 business days. Standard shipping within the U.S. takes 5-7 business days. Expedited options are available at checkout.
Yes, we ship worldwide! Delivery times and rates vary by location and will be displayed during checkout.
Once your order ships, you’ll receive a tracking link via email. Use this link to stay updated on your delivery.
If your package is delayed beyond the estimated timeframe or marked as delivered but not received, please contact us at [email protected] with your order details for assistance.
Express orders placed after 1 PM EST will ship on the next business day. This cutoff allows us to process, pack, and ship your order with guaranteed expedited service.
Unfortunately, express shipping is not available for PO boxes, APO/FPO/DPO addresses, Alaska, Hawaii, or U.S. territories. These locations require special handling and delivery services, so only standard shipping options are available.
INTERNATIONAL
We use Passport Shipping, which delivers to over 200 countries worldwide. If your location appears at checkout, Passport can ship to you!
We partner with Passport Shipping, a modern international shipping carrier designed specifically for direct-to-consumer brands like us to deliver your packages safely and quickly to you. Passport handles the full delivery process and serves as your main point of contact for all shipping-related questions once your order leaves our warehouse.
For shipping support, you may contact Passport directly at [email protected].
International shipping rates are set based on Passport’s real-time carrier costs, package weight, and destination. Duties, taxes, and import fees may apply depending on your country’s customs regulations and are the responsibility of the customer.
Skin Gym does not add any additional markup to international shipping fees.
International delivery times vary by destination. Most orders arrive within 7–21 business days, depending on customs clearance and local delivery carriers.
If your package is delayed or paused in transit, this is typically due to customs processing. Please allow time for scanning and clearance.
For updates, contact Passport at [email protected].
Certain products may be restricted from international shipment due to carrier guidelines, customs regulations, or battery-related limitations. If an item is not eligible for your region, it will not appear as an option at checkout.
International orders are not eligible for returns or exchanges at this time.
If your item arrives damaged or defective, please email [email protected] within 30 days of delivery with photos and your order number, and we’ll try to assist with the best available resolution.
Canadian shipments may incur duties, taxes, GST/HST, or brokerage fees upon delivery. These fees are determined by Canadian customs and managed through Passport Shipping’s system but are not included in your Skin Gym checkout total.
International packages may occasionally experience delays in scanning or movement, especially during customs inspection. Please allow up to 4 weeks from your order date for final delivery.
If your tracking has not updated beyond this window, reach out to Passport at [email protected] or contact us at [email protected].
While we may be unable to reship international orders in all cases, we will do everything we can to help resolve the issue.
RETURN POLICY
We accept returns within 10 days of purchase for unused and unopened items in their original packaging. Shipping fees are non-refundable.
Email us at [email protected] with your order number, reason for return, and any supporting photos if applicable. Our team will guide you through the process.
We currently do not offer exchanges. Instead, you can return the original item and place a new order for the desired product.
We’re so sorry for the inconvenience! Please email us at [email protected] with photos of the item and your order number, and we’ll resolve the issue promptly.
COMMON QUESTIONS
Orders can only be modified or canceled within 1 hour of placement. Please contact us at [email protected] immediately for assistance.
Yes! Sign up for our newsletter or follow us on social media to stay updated on our latest promotions and exclusive offers.
Promo codes cannot be combined with other promotions or discounts, and they can’t be applied to previous purchases. This ensures all customers receive the same fair and consistent pricing during active promotions.
Promo codes do not apply to gift cards or gift wrap. These items are excluded since they are non-discountable services and not part of our product assortment.
Simply enter your code in the CODE BOX on the Order Review page during checkout and click Apply. If valid, your discount will be reflected in your order total before completing your purchase.